We pack your Koi fish in a triple corrugated box with a box liner, two 4mm poly bags, and pure oxygen, and use multiple Japanese rubber bands. Depending on the temperature we will use ice packs to keep the Koi fish cool. The boxes are heavily labeled with live fish, arrows up, and company labels.
Koi fish are shipped Monday – Thursday.
We ship the Koi within 5 days of receiving an order to prepare them for shipping. This will greatly reduce the impact of water quality in transit and will keep your Koi healthy
We offer a guarantee for the loss of life of Koi fish during shipment. If your Koi fish arrives deceased or excessively damaged from the shipment process we require a photo immediately.
While we do everything we can to minimize the stress and damage of travel of our Koi, we understand that accidents do happen. At Torii Koi Farm we carefully follow a health and maintenance protocol to further ensure Koi’s health. Before your purchase or any Koi shipment, your Koi has been examined to ensure it is healthy before it leaves our facility. Once the Koi have been removed from the water that they were packed in and introduced to their new environment the Koi become the customer’s responsibility.
If the Koi fish was shipped to FedEx and arrives deceased the customer must submit a claim with FedEx immediately, the tail must be removed before the picture is taken to ensure proof of death. By ordering a Koi from Torii Koi Farm you agree to send notice within three hours of the arrival of your new Koi.
If Koi is shipped by FedEx it must be accepted on the first delivery attempt.
If the Koi fish was shipped and arrived with excessive damage “this does not include stress from shipping” the customer must submit a claim with FedEx. Pictures with descriptions of injuries and shipping packages must be sent immediately to us so we can determine the best course of action for treatment.
In the case, that your Koi fish arrives deceased upon opening of the package Torii Koi Farm will replace the deceased Koi fish with another Koi fish of equal or lesser value of your choosing. If a replacement Koi fish cannot be chosen then store credit for the deceased Koi fish will be issued.
If Koi is shipped via FedEx and you fail to file a claim with FedEx for damages or death within 5 hours of delivery you forfeit the possibility of a refund by Torii Koi Farm
If you fail to confirm the arrival of your Koi within 3 hours of delivery, all liabilities or damages will be forfeited.
